Public Sector Transcription Services

public sector transcription hero

Transcription Service for Charities, Government and other Public Sector Departments.

Looking for transcription services that also offer outstanding value and quality? Who says you can’t have the best of both worlds? 

We offer secure, affordable and accurate transcription services you can trust for Non-Profit Organisations and Local Government bodies. With a range of services including Audio Transcription, Video Transcription and Meeting Minutes, our services are as diverse as your needs.

Take a look at what our services can do for you

Since we first started out back in 2006 we’ve been passionate about bringing a range of affordable transcription services to the public sector. Our combination of experience, talent, commitment to quality and diverse range of services, keep our customers in the public sector coming back, time after time.

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Affordable and scalable services

We understand the importance of prudence when spending public or donors’ money. That’s why we focus on offering exceptional value for money for high-quality transcription services. 

Our services can be scaled to suit your needs, and because you pay by the minute, you’ll never waste a penny on redundant or unnecessary services. Plus, it goes without saying that you’ll find no hidden extras in our pricing structures.


Quality and accuracy are our passion

While we do all that we can to keep our services affordable, we don’t see that as any reason to let our high standards slip!

Our talented team of 800 UK-based transcribers have the skills to consistently deliver 99%+ accuracy, even for transcripts heavy on jargon and complex language.

We have flexible time frames to keep up with even the most challenging deadlines.

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Discretion, compliance and confidentiality

We take Data Protection as seriously as you do. Our portal is 100% secure and we are fully GDPR and UK Data Protection Law compliant as well as being ISO certified.

Only those working on your project will have access to your content. You can trust us with your sensitive, confidential and personal information.

Services to suit a range of needs

Our wealth services are as flexible as you need them to be. 


Verbatim transcripts provide an accurate word-for-word account of your audio file. We can cut out distracting “umm”s, “err”s, repetitions and false starts for your convenience and ease of use. Or, if you prefer, we can leave these in and even add notes on speaker delivery. We also offer optional extras like timestamps and speaker identification.


Intelligent Verbatim

Intelligent Verbatim keeps all the important information you need but removes off-topic small talk and filler words. The interviewer or host's input is summarized, resulting in a transcript that's quicker and easier to review.

Meeting Minutes

Meeting Minutes provide an accurate and impartial record of key discussion points, decisions and actions. Your team can focus on participating and contributing to the session.

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Examples - Captions, Intelligent Verbatim, Verbatim

Key Use Cases

We understand that the needs of the public sector are highly diverse. Which is why our range of transcription services is just as diverse and tailored to your needs.

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Interview Transcription

Harness your interview data

Interviews are common practice across the public sector. But a raw audio interview can be hard to parse for key information. Make interviews more accessible, searchable and easy to review with our interview transcripts.

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Meetings and seminars

The data that drives strategy

Like the private sector, the public sector relies on meetings and seminars to drive change and boost operational efficiency. Our transcripts make the data from meetings easier to access and implement. 

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Add value to your voice notes

Many professionals and executives working in charities and government bodies rely on dictation. But voice notes aren’t always accessible in their raw form. Our flexible transcription services allow you to get to the data you need, making voice notes more usable.

How it works

It's quick and easy to take advantage of our complete set of transcription services.


Simply Upload

Upload your file with full security assured.
You can simply upload via:​


Choose your service

Select your transcription options, turnaround time and whether you'd like to pay as you go or complete our simple account form and place your order. ​

Professional Human Translators

We do our thing

Our project team will assign one of our highly skilled UK-based transcribers to complete the highest quality transcript in the timeframe you selected.​

Transcription Services

Receive your transcripts​

You will receive a secure link to download your on-time, accurate transcripts in the format you require.​


  • Q.

    Wouldn’t it be more cost-effective to use an automated service?

  • A.

    We appreciate that automated Speech to Text services might be appealing to budget-conscious charities or government bodies. But automated services are at best 85% accurate. When jargon, technical language or less-than-perfect audio are thrown into the mix it may be considerably less. 


  • Q.

    Our audio contains sensitive data. What Data Protection assurances do you offer?

  • A.

    We take your data extremely seriously. We are fully compliant with all UK Data Protection laws and GDPR. We are also ISO accredited with ISO 27001 and 9001 certificates. Our fully encrypted online portal and strict practices keep your content safe.

  • Q.

    How quickly can I expect my transcript?

  • A.

    Our turnarounds are completely flexible to better suit your needs. We offer 12 hour, 24 hour 48 hour or 7 day turnarounds.

What our clients think

Expedia logo

I would like to publicly declare my love for Takenote. They have great people and a wonderful staff who work with you to develop great transcripts. Very fast, thorough and professional. A must-have tool for serious video marketers and SEO practitioners.

The academy of midical languages logo

Very professional and excellent service. Will continue to use for our note-taking!

Kcl logo

We were extremely happy and impressed with the quality of the transcripts. Take Note provide reliable, professional and efficient services. They also give excellent support to their customers throughout every step of the process. Their online system is intuitive and easy to use, which allows to upload files within minutes. We will continue using their services without a doubt! Thank you.

Ipsos logo

Take Note offered a highly professional service that was fast, efficient, and of a high standard. They were exceptionally quick in their communication, which was key in achieving the results we needed. Many thanks, look forward to working with your team again.

Bmg logo

I recently used Take Note for transcribing a series of focus groups and would highly recommend them. The transcriptions were to a good quality and were turned around very quickly. The Take Note portal was very easy to navigate and it was clear when my transcriptions were ready. I particularly like the Quote Generator function, which makes it really easy to play around with functions and costs. I also found everyone at Take Note to be really helpful and quick to respond. I had an issue with video files being too large to upload to the portal. After contacting Take Note, someone helped me with compressing the file so it could be uploaded.

Yougov logo

I work for a research company and Take Note supply us with transcribtions for: audio calls, online focus groups, face-to-face focus groups etc. They work very efficiently and I've always had great service from all the members of their team. I would **highly recommend** this company to anyone looking for really fast transcribing turn-arounds. Thanks for all your help!

The telegraph logo

Speedy, accurate transcriptions with great customer service. Totally recommend.

Ingenious growth logo

What a great service from end to end! The online portal to upload the files was simple and clear and the delivery time was really quick too. The quality of the output was top-notch - even with some "testing" content to be captured. Take Note are now my #1 supplier of choice for typing services. Thank you!

Truth logo

I just wanted to extend a big thank you for the quality of work produced – please see below for some great feedback from one of my most senior colleagues here. Really high praise and makes me look good to have such great suppliers so THANK YOU! Please can you contact the transcriber and say how great these transcripts are. Not sure if they ever get thanks, probably only complaints, but these are really fabulous and hugely helpful in their richness. The transcriber has really captured the rhythm of language and so the spirit of the group, not just what they said. Excellent work. Like to give credit where it’s due.


We use Take Notes services regularly and are always completely satisfied with the level of service we receive. The note takers are friendly and professional and the notes are always of a high quality standard and delivered in a timely fashion. A joy to work with!

Lse logo

I have been genuinely impressed by the level of service offered by Take Note. From the moment I first contacted them for a quote, they have been friendly, helpful, and proactive. All of my queries have been answered quickly and fully, and they have been very accommodating of the needs relating to our project. I heartily recommend Take Note, and will certainly be using them for future transcription work that I and my colleagues need.

Fizz bang pop logo

Professional, friendly and most importantly, high quality. The project is managed from start to finish, and there is always help on hand if you have any questions. I am looking forward to working with the team again.

Brain value logo

Portail intuitive, easy to access, easy to use, fast & efficient upload, fast & efficient quote system, a great choice of services, high quality complete notes, good quality service received. Great team to work with, patient, pro-ac

Pixel bin

Very professional, very quick turn around and speedy communication. Would highly recommend.

Source fieldwork logo logo

Take Note have always been my first choice when booking live note-taking or transcriptions for my clients. Take Note are really responsive to requests and have never let me down. All of my clients are really happy with the transcriptions/note-taking we have had. Also costs are very reasonable. Excellent and would thoroughly recommend. Lucy - Source Fieldwork

The nursery

Take Note are absolutely brilliant. Always seem to deliver quicker than they say they would. Good customer service too. I called them with a query and they were both friendly and helpful

Acacia avenue logo

Take Note have been my go to agency for transcription ever since I began working at Acacia Avenue. I've been offered free trials from various other transcription agencies, and I'm yet to experience a portal that's as user friendly and streamlined. Our contacts do a brilliant jobs of managing our requests too. Highly recommended.

College of york logo

I am undertaking a doctorate and I used Take Note for transcription of my interviews (8 in total - due to upload another 2 this week). The Take Note dashboard is very comprehensive compared to others that I have used, but most of all it is very user friendly and there is help on hand should you need it. The price is VERY reasonable - compared to other transcription services that I have used in the past. The quality of the manuscripts is excellent, and they are available for downloading in different formats. I have and will be using them again! I used Take Note again, for further interview transcriptions - again, they were efficient and provided an excellent service! And VERY reasonably priced too! I have recommended the service to a colleague who is also undertaking doctoral study - and she has also used the service! (and is very happy with Take Note!)

Myrtlefield logo

We have used Take Note over the past 3+ years, and they have produced over 1,000 hours worth of transcripts for us (over 10,000 A4 pages). Some of the recordings were difficult, and the content specialised. Over that time, the staff has proven to be professional, easy to work with and quick to adjust according to our specifications. Couldn't say enough good about them or rate them more highly. You won't be disappointed if you choose them for your transcription work.

Flamingo logo

The company I work for has been using Take Note for a number of years and in the 4 and a half years I've worked here, I have dealt with them on a regular basis. I can honestly say they have never let us down! Any time of day (or evening) I will receive a prompt response- with the answer always being 'of course we can help and meet your deadline.' The staff are so friendly in emails and on the phone and yet always professional- you know you're in capable hands.

Viacom logo

Take Note are always incredibly professional, swift and friendly. My go to service for quick turnaround transcriptions for MTV and Comedy Central.

Cabinet office logo

Take Note are really helpful and responsive and always turn around transcripts really quickly (good communicators too)

Yorkshire sculpture

I have TakeNotes services on numerous occasions now and they have always done a wonderful job every time. It was on time, completed at a really high use-able, clear standard and the cutting down of the unnecessary parts of the transcript were really successful and saved a lot of my time. You can see that the person transcribing has a high level of understanding of the purpose of the transcription. Thanks so much

The research house logo

Take Note are our go-to company for all of our transcript needs for over 5 years now. Their transcripts are high quality and accurate. The portal to upload audio is very easy to use and so handy to login into to see the stage our transcripts are. We also use Take Note for Notetaking and their note takers arrive promptly, smartly dressed and ready to work. We have great feedback from our clients, and of course the TN team are lovely to work with too. Highly recommend.

Little wing

I couldn't be happier with TakeNote - friendly efficient service, really reasonably priced, with excellent note takers who deliver accurate transcripts at seriously impressive speed (first thing the morning after a late evening of note taking).

Cfe research logo

Takenote offer a range of transcription services to suit differing needs. They are extremely responsive to queries and have an efficient online portal to upload recordings and download transcripts. I would highly recommend their services 🙂

Ppl insights logo

I contacted Takenote via the chat on the website. Lucy was really helpful and gave me quotes really quickly for a few different options. Once my client approved the costs the set up on the online portal was done in minutes where I then uploaded everything ready to be transcribed. Although I only paid for turnaround in 7 days I started receving completed transcriptions back the next day. The quality of them was great and the support via email and the chat was great, everyone was really friendly and helpful. I was also surprised at just how good the price was for 40 transcribed videos! I wouldn't go anywhere else after this.

Plum films logo

Take Note have been a great find! Their team was so helpful, responding very quickly - and the process of uploading files to their portal is simple, and clear. The transcriptions were very accurate … and these were supplied ahead of the 48 hours turnaround time too! So all round, I'd highly recommend them

Kantar logo

Service is fantastic, even though i quite often book VERY last minute they do everything they can to help me out. Transcripts are always good quality and note takers at f/w always do a great job. Would highly recommend

Polar insight logo

Take Note provide very high quality transcription. I've used them many times for both the 24 hour and 48 hour turnaround services. The transcripts have been returned earlier than expected and are always accurate. The portal is easy to use in terms of uploading audio files, and inviting colleagues/clients to read and download the transcripts. The staff are always quick to respond and very helpful whenever I've had queries. I'd recommend them to any market or social research agency who needs good quality transcripts, quickly.